Managed Server Services

Fixtro offers a variety of managed support services which can be customized to fit your specific needs. We can act as an extension of your existing IT department and simply reduce the work load or act as an IT independent IT Support extension of your office.  You can take advantage of all our services or we can design a custom package for you.  Here are some of our most popular services:

  • Remote Help desk: Your employees get 24 x 7 remote Support.  In addition to this, we make sure all your systems are working at peak performance.  We do the data protection, patch management, and virus & spyware Removal.  We will update the system on weekly basis and send you the summary of all things done.
  • New Server Deployment: includes Deployment Planning, Rollouts, Installation and Configuration. We install the servers in the data center or on your site. We can also assist you with deployment of all software and application remotely. 
  • Break Fix Support: No need to panic.  Fixtro includes incident based support service for the desktops, servers, and network devices.  Our engineers are available around the clock to help you with all urgent issues.
  • Server Security and Firewalls:  We will monitor and update your firewall rules. We will support your employees for all kinds of firewall issues. We support all major brands of firewalls and security appliance devices. 
  • Proactive Management: includes Continuous 24X7 Monitoring, Asset Management, Security Assurance, Preventive Maintenance, and Monthly Reports.
  • Server Support: includes support for Microsoft Windows Server, Small Business Server, Microsoft Exchange, Active Directory, IIS, DNS, DHCP, and FTP.
  • SMB Consulting: includes Purchase Assistance, New Product Evaluation, Office Automation Solutions and Mail Migration

Managed Services Benefits

The following matrix displays the different services and benefits offered by iYogi’s managed services:

Managed Server Support  Services By Fixtro Cost
24X7 Phone and Remote Support for Server No Charge
Troubleshooting and Updates for Server No Charge
Monitoring of Applications, Services and Alerting No Charge
Patch Management for Apple, Linux and Macbook No Charge
Weekly Performance Tuning for Servers and Desktops No Charge
Security Management and Vulnerability Assessment No Charge
Transparent Scripting based Server Management No Charge
Weekly Preventive Maintenance No Charge
Security Audit of all servers No Charge
Event Log Monitoring and reporting No Charge
Configuration Changes monitoring and reporting No Charge
One Point of Contact: Dedicated Project Manager No Charge
Environment Documentation include design document No Charge
Asset Tracking include software licenses and hardware No Charge
Weekly updated Reports No Charge
User ID Management and reporting No Charge
Procurement Consultation with competitive product pricing No Charge
New Product/Software Trial system set up No Charge
Notification for Critical Alerts No Charge
Fix Critical Alerts and Errors No Charge

 

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 Call us  today at  1-510-709-4030 for instant support or new account set up.

Fixtro provides 24/7 technical support to companies on the phone and via remote access and on-site.