Hosted PBX Features:

 

Auto-Attendant – System that plays a greeting such as “Thank you for calling  MyCompany. If you know your party’s extension dial it at any time.” As the greeting plays callers can ring to any extension on the system including desk phones, groups of desk phones, cell phones, and anything else you can think of!

Dial-by-Name Directory – System that allows you to configure an option on your auto-attendant that allows callers to reach a user by pressing a few letters of the desired party’s first name. (e.g. Press 9 for the company dial by name directory.)

After Hours Auto-Attendant – The ability to create separate auto-attendants with distinct greetings and routing options based on the time of day.

User Voice Mail – System that handles incoming callers when a user’s extension rings for the total duration with no answer. Callers can leave a message up to 5 minutes long, and mark their message as urgent if needed.

Voice Mail to E-mail Alert – System that notifies users of the arrival of a new message by sending an instant e-mail message to an address of your choice. Along with the alert, users can receive the actual message as a file attachment that can play right on your PC or mobile device.

Voice Mail Forwarding – Forward messages to other users with the ability to append your own voice note that will play prior to the user hearing the actual voice message.

Send to Voice Mail – The ability to reject an incoming caller, sending them immediately to voice mail.

Transfer to Voice Mail – The ability for a user to transfer a caller into another user mailbox or company mailbox.

Web Voice Mail – The ability to login to our web portal from anywhere in the world and listen to any of your messages as well as save, forward, or delete them.

MWI (Message Waiting Indicator) – A flashing light indicator on your VoIP phone that lights up as soon as someone leaves a voice message.

Ring & Hunt Groups – The ability to group extensions together that will ring at the same time, or in a predetermined sequence.

Music or Messages on Hold – Default music on hold comes with the system. You can also create custom music or messages for callers to hear when they are on hold.

Blind Transfer – Transfer a call immediately to another extension.

Supervised Transfer – Transfer a call to another extension, but with the ability to speak to the receiving party first in order to verify they would truly like to take the call. If not, simply hit cancel and inform the original party the person is occupied.

External Transfer – Transfer a call, either blind or supervised, to any phone number in the world.

Conference – Also known as 3-way calling, allows for 3 parties to speak on one phone call.

Join Calls – The ability to join 2 running calls together into one.

Split Calls – The ability to split a conference call back into individual calls.

Call Parking – The ability to place a caller on hold and be able to then pick that caller back up from any other phone in your company.

Do Not Disturb (DND) – The ability to place your phone in DND mode means that all calls will automatically go to voice mail and you will not be bothered. Additionally, all other users in the company will see that your status has changed to do not disturb.

My Status – The ability to set your phone to: Busy, Be right back, Away, Out to lunch, Off line, and Do not disturb. All other users in your company will be able to see your status update instantly.

Presence – The ability to see who in your company is on or off the phone on your VoIP phone’s LCD screen as well as through our user web portal.

Speed Dial Directory – The ability to store your phone book in your VoIP phone as well as in your user web portal for one click dialing.

Customized Ring Tones – The ability to set different ring tones for different callers. This way you know who is calling in without even looking at the phone.

Soft Phone – The ability to download and install a soft phone onto any PC. Plug in a headset, and you have your extension with you anywhere in the world.

Call Forwarding – The ability to forward calls when you are not at your desk to up to 3 different telephone numbers. You may ring all 3 telephone numbers in your forwarding list simultaneously, or you may ring them in order.

Call Logging – The ability to view a log of all calls dating back in history and perform detailed searches based on date, caller ID, phone number, and more. You can literally find out what happened to any caller(s) in history.

User Web Portal – A web portal account is created for each user in the company. This allows users to login and change their personal call forwarding, ring duration, and voice mail settings as well as search through their personal missed, dialed, and received call histories using the personal call log feature.

Administrator Web Portal – A web portal account is created for a master administrator that will allow them to make changes to almost any feature in the company. You can re-route calls, reset any user’s voice mail PIN, search the company wide call logs, configure auto-attendants, and much much more.

Add-on Features:

Professional Call Queue with ACD – System that allows incoming callers to hold for the next available representative for a period of time that is predetermined by the customer. While on hold, callers can hear their position in line, the maximum wait time, custom music or message on hold that is specific to the call queue they are holding in, and the ability to press 9 to exit the queue and leave a voice mail message. The professional call queue requires that any users who will be receiving calls through the queue be an agent seat, or higher.

Live Call Monitoring – The ability to listen in to live calls as they’re happening.

Live Call Coaching – The ability to listen in to a live call and take it one step further by coaching the user you are listening to without the external party being able to hear the coach speaking. This is useful for training and managing sales or support personnel.

Call Recording – Allows for a seat to have its calls recorded and stored in the web portal for future playback.

Conference Bridge – Allows for a conference bridge also known as a conference room where many parties, both internal and external, can call in, or be invited in, and all talk to each other. Provides the options of setting up a pass code to enter the conference as well as the ability to mute, kick, and hold users out of the conference room temporarily.